WebsiteBaker Support (2.8.x) > Bakery Shop
PayPal: Things don't appear to be working at the moment. Please try again later.
seanie_morris:
UPDATE: I am still no further ahead. To be sure of a few things, here's what happened since my last post:
1. Contacted the hosting vendor to find out the hosting account is already on the NG Linux plan.
2. Made sure that the PayPal account is all up to date (no errors or red flags exist on the PayPal account anyway).
3. When making a transaction, using Chrome and FF, on an iMac and Windows laptop, I made sure all fields of the contact form were filled in.
Still getting the same 'error message', so I sent PayPal support an email outlining what is going on to see if there is a red flag on the PayPal account from their end. After this, I am confused!
There is this help page from the hosting vendor which outlines a few things, but the vendor tells me that the hosting is fine anyway:
https://help.blacknight.com/hc/en-us/articles/212520829-Connection-Issues-To-Payment-Providers-PayPal-Realex-And-Others
I am not altogether clued in on cURL stuff.
Currently I am not using an SSL cert, and the other website that is working with similar settings and same vendor does not have an SSL either, and still works fine.
Anyone have extra suggestions I can try?
Seanie.
freeSbee:
It is best to not set the CURLOPT_SSLVERSION and let it use the default since this will attempt to figure out the remote SSL protocol version.
Anyway, if you want to give it a try add the line
--- Code: ---curl_setopt($ch, CURLOPT_SSLVERSION, 6);
--- End code ---
to the files:
/bakery/payment_methods/paypal/ipn.php add it after line 105
/bakery/payment_methods/paypal/check_payment.php add it after line 75
seanie_morris:
--- Quote from: freeSbee on February 25, 2017, 10:06:08 PM ---It is best to not set the CURLOPT_SSLVERSION and let it use the default since this will attempt to figure out the remote SSL protocol version.
Anyway, if you want to give it a try add the line
--- Code: ---curl_setopt($ch, CURLOPT_SSLVERSION, 6);
--- End code ---
to the files:
/bakery/payment_methods/paypal/ipn.php add it after line 105
/bakery/payment_methods/paypal/check_payment.php add it after line 75
--- End quote ---
Thanks for the added suggestion, but alas it did not work. Still getting the same error... This is most confusing and frustrating for me, and I am pretty sure it is not a WB problem, but I just can't figure it out yet.
Seanie.
freeSbee:
I suppose the SSL certificate is not valid for your domain name. The SSL server test reports another domain name extracted from the certificate (parallels.com). Please try yourself and investigate with your ISP:
https://www.ssllabs.com/ssltest/index.html
seanie_morris:
SOLVED: Now, it took a few days to resolve this, but the problem was, as I suspected, at PayPal's end. I phoned their support network from Ireland and found that the account was restricted, despite not showing up in the Resolution Centre of the PayPal CP. The problem was FATCA - Foreign Account Tax Compliance Act. I won't go into too much info of it on this post, but you can read more about it here: https://en.wikipedia.org/wiki/Foreign_Account_Tax_Compliance_Act
Apparently, even though it is to do with US financial law, it looks like it extends to the EU because PayPal is a US company. I never heard of it before, and this is the first time that a commercial (business) PayPal account that I have worked on had to make itself FATCA compliant. That's all I had to do. The PayPal rep on the phoned followed up with an email with a link to the newly-discovered FATCA section of my CP, answered 3 questions, and about 32 hours later (yes, THAT long) the restriction on the PayPal account was lifted (confirmed via email, and transactions worked immediately).
So, the problem I had with PayPal is now solved!
Seanie.
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