WebsiteBaker Support (2.12.x) > General Help & Support

Unable to access media folder from WYSIWYG

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jacobi22:
from my eyes some possible problem's

1. wrong permission to the media-folder
2. server secure settings are too strong (keyword: mod-secure)
3. old backend theme (wb-theme, argos-theme etc) without FTAN-Support

at first: do you use a .htaccess in your wb-root-folder or inside of the media folder? if YES, please rename (both) for a test, for example to htaccess.txt

then check your wb-settings, go to Settings -> Advanced Settings -> Serversettings
check there the name of the media-folder, default is /media

you can use your ftp-programm (if you have there this option) or you use a addon like this -> Ruud's Systeminfo to check the chmod-settings for the selected media folder (mostly right-mouse-click to the folder name, use chmod 755 or chmod 777,

after install Ruud's Addon look at Admintools-> System Informationen -> File Permission to see the actual permission
a good ftp-program give you also the information about the owner and group (not Filezilla), maybe you can use WebFTP for your account, to change owner and group, if different to other folders


Additional to the answer from dbs - the ARGOS-Theme in the old version doesn't support the FTAN-Proof-Method, without this FTAN, you get the Secure Warning (but you must have it nealy on every page inside the backend

KimCR:
Working!!  I cannot thank both dbs and jacobi22 enough!

I had previously run fix-permissions.php over the site so the permissions should have been correct. However I checked them again, especially the"/media" folder - all were correct! My desktops are all Linux (Kubuntu) so I used gFTP to check it out - can recommend gFTP on Linux - looks and feels similar to the old WSFTP back in my dark days of using Windows.  :wink:

As suggested, I then changed the theme to "WebsiteBaker Default Theme v1.3.3.dev3" and all of the issues I was having appear to have vanished. I recall some time ago I was having difficulty with a "WebsiteBaker Default Theme" or "WB Theme" under version 2.8.3 SP7. I changed back to Argos to get things working at the time. Of course after upgrading this time around I made certain I was running the Argos theme again. I didn't understand the importance of running the newer backend theme - I do now!!  :oops:

Thank you again for your assistance!!

KimCR

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