Author Topic: Ticket System on project.websitebaker2.org  (Read 4941 times)

Offline kweitzel

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Ticket System on project.websitebaker2.org
« on: August 15, 2009, 09:10:21 PM »
Dear all,

we did have quite some tickets submitted by the user "anonymous". This is not a good way to get your issue solved, since we sometimes require more information from the submitter. Therefore following change will be enforced:

Tickets submitted without user-information will be deleted! Best way is to use your forum user name for this.

We have enabled the registration form on the Project site so you can, if you want, register and have your user data stored. We strongly recommend usage of your forum profile name as user name within the project environment.

For the future we are looking at a single user data storage which covers all our web applications. Once that is implemented you will only need one user name and password for the website baker network, though you will still need to login individually into the services.

cheers

Klaus

Offline Stefek

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Re: Ticket System on project.websitebaker2.org
« Reply #1 on: August 15, 2009, 09:22:41 PM »
It doesn't make sense to me:

...Therefore following change will be enforced:

Tickets submitted without user-information will be deleted!

What if the Ticket/Issue submitted is vital and the information complete?


Quote
We strongly recommend usage of your forum profile name as user name within the project environment.
And what if someone uses a Nickname of a well known WB User submitting Bullshit?

IMHO you should allow ticket submissions only for registered users.

It also seems to me, that this Information is best placed on the project-page.

Regards,
Stefek
"Gemeinsam schafft man mehr."

gemeinsam
1. mehreren Personen oder Dingen in gleicher Weise gehörend, eigen
2. in Gemeinschaft [unternommen, zu bewältigen]; zusammen, miteinander
#Duden

Waldschwein

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Re: Ticket System on project.websitebaker2.org
« Reply #2 on: August 16, 2009, 11:49:43 AM »
Hello!

Best would be a bridge to trac, that only forum members can write a ticket when they are logged in, so the security measures are user and admin friendly. But unfortunately I haven't found one. Perhaps it's possible to code it, but I can't really do that and don't know SMF quite much (so on it's site 1.1.10 is old but 2 is not released...)

Regards Michael

Offline kweitzel

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Re: Ticket System on project.websitebaker2.org
« Reply #3 on: August 16, 2009, 12:38:38 PM »
A possible solution is LDAP wich is supported by both SMF and TRAC. Still this is no "Single Sign On" solution but shared userdata means you only have to remember 1 username / password.

cheers

Klaus


 

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