WebsiteBaker Support (2.12.x) => General Help & Support => Topic started by: svsanchez on September 16, 2019, 08:39:48 PM
Title: Login problem
Post by: svsanchez on September 16, 2019, 08:39:48 PM
Hello everyone.
I am having a strange problem with WB, as it only allows the user 'admin' to login. All other users get a 'Loginname or password incorrect' message.
The Forgot Password function does send a new password, but I get the same error.
How do I fix this? I saw another post talking about a similar problem but couldn't find the solution.
Title: Re: Login problem
Post by: dbs on September 16, 2019, 10:09:13 PM
You could give more information, e.g. about the versions of PHP, WB and the hoster. What has changed? Did it work before?
Title: Re: Login problem
Post by: svsanchez on September 16, 2019, 11:02:41 PM
Hello, sorry about that.
The login worked before, the problem started after we upgraded to WB 2.12.1 (from 2.8.3) about 2 months ago
The version of PHP is currently 7.2, but we tried previously with PHP 7.0. When using WB 2.8.3 we had PHP 5.6
The hoster is Surpass Hosting, this hasn't changed.
Title: Re: Login problem
Post by: dbs on September 16, 2019, 11:33:19 PM
Die Login-Namen haben Sonderzeichen wie
Can it be in the backend the top button "prevent user login" is not blue? Only superadmin can see this button. Press the button a few times. Be sure the other login names has no special chars.
Title: Re: Login problem
Post by: svsanchez on September 17, 2019, 12:23:37 AM
:-o :-o :-o :-o
OMG, it was that simple. Thank you so much DBS, I didn't know what that button did!!!
Title: Re: Login problem
Post by: hgs on September 17, 2019, 06:45:28 AM
Here is the right information for you https://help.WebsiteBaker.org/en/userguide/first-steps/backend.php