WebsiteBaker Community Forum
WebsiteBaker Support (2.8.x) => Bakery Shop => Topic started by: pearsmoss on June 21, 2010, 08:24:26 AM
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I have inherited a WB site written by another developer. It looks good and if customers pay by invoice the site works perfectly. If payment via PayPal is switched on and a customer chooses to pay by that method then sometimes (not always!) the back end system fails to store the order. The customer pays and gets a receipt from PayPal, but when the site owner looks for the order in the admin module, it isn't there. I've checked the db and the order definitely isn't there - it's not simply hidden. I think the problem may be to do with the session but debugging something like this seems impossible! Any ideas, any help gratefully received...
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Hi pearsmoss
- Bakery Version?
- Readf about Bakery and PayPal: http://www.bakery-shop.ch/#paypal
- Make some tests upon payment completion.
- Wait for redirection from PayPal to Bakery shop.
- Break redirection by closing your browser or surfing to another site.
What happens regarding the Bakery/db entries?
- This pos (https://forum.WebsiteBaker.org/index.php/topic,7834.msg115641.html#msg115641)t might give another hint...
Regards Christoph
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Thanks Christophe
I think it's a modern version of Bakery because the files are dated 7 May 2010. I know this is a stupid question but how do I find the version number! I know that the main WB CMS is 2.8 because that's what it says in the top right hand cornner when I log onto the site CMS
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If you go into the Add-On Section for Modules you have a dropdown for "Module Details". There you can find the Versionnumber of the Module.
cheers
Klaus
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Hello, the same thing has happened to me as well. Everything has been working perfectly until a few weeks ago. Now when a customer makes a purchase, the order is not stored in the system, nor am I able to tell what the customer ordered. I receive a payment from paypal, but I don't know what was ordered because the description does not show in Paypal and is not stored in the administration panel. Has anyone figured out what's going on and what''s happening. I am using Website Baker 2.8 and have just installed the latest Bakery plugin because I thought that it would fix the problem.
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Hi incitegraphics
Please set $testing = true; and report about debug messages:
https://forum.WebsiteBaker.org/index.php/topic,7834.msg115641.html#msg115641
Regards Christoph
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Hi incitegraphics,
did you perform a test order? If at the end of the order process (back on the Bakery site afer Paypal payment) a red error message "The order could not be completed" or similiary is displayed, it might be a problem with the PHP fsockopen function.
I'm not sure yet, but I've figured out that the function is disabled on a server where I am struggling with the same problem, so this may be the reason why the Paypal payment can not be closed successfully in Bakery - and hence the order is not stored in the data base.
BR
-instantflorian.
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Thanks, I changed the settings in the php pages as requested. I will try and run another test. I also completed a test and I receive no paypal errors. It appears as if it works, however, no item description comes through.