WebsiteBaker Support (2.13.x) > General Help & Support

Backend problems following upgrade

(1/2) > >>

mikejd:
I was having difficulties with the backend of my website running v2.12.2 and someone suggested I could upgrade to v2.13. I did this and my previous problem which seemed to be with the CK Editor persisted. Then I started having other problems with pages loading and getting error messages about missing files.

I can open the Administration  but then have errors for some of the main menu choices which are making the whole thing unusable.

Pages
OK
Modify pages:
Template Error: filename: file /homepages/39/d578174769/htdocs/wb/admin/themes/templates/pages_expert_modal.htt does not exist.
Halted.

Media
OK

Add-ons
There was an uncatched exception
missing template file addons.twig
in line (1123) of (/framework/class.wb.php):

Preferences
OK

Settings
OK

AdminTools
OK

Access
There was an uncatched exception
missing template file access.twig
in line (1123) of (/framework/class.wb.php):

hgs:
I hope you have a backup of the site and database.

Were there any error messages during the upgrade?

How was the upgrade done?

We recommend the method with unzip.php, usually there are no problems.

If it doesn't work at all, we can take a look ourselves with the appropriate access data.

mikejd:
I was able to backup the files but not the database. I may have a previous database backup but I can't access at the moment. The site is working fine, it's the administration that's a problem.

I upgraded using the unzip.pup file, and I don't think there were any error messages.

hgs:
Sorry for the questions, but I ask step by step.

1. So you uploaded the zip file of WB 2.13 and the unzip.php via ftp?
2. You have unzipped the zip file of WB 2.13 with the call in the browser?

--- Code: ---http(s)://yourdomain.tld/unzip.php
--- End code ---

3. You have logged in as superadmin with the call in the brwoser?

--- Code: ---http(s)://yourdomain.tld/admin
--- End code ---

4. Then a link to the update-script should have appeared.
Was that the case?

Because only this administrator is authorized to start the upgrade-script.

Did the updrade-script run through without any red text output?

Translated with www.DeepL.com/Translator (free version)

mikejd:

--- Quote from: hgs on October 31, 2021, 08:08:26 AM ---1. So you uploaded the zip file of WB 2.13 and the unzip.php via ftp?
--- End quote ---
Yes


--- Quote from: hgs on October 31, 2021, 08:08:26 AM ---2. You have unzipped the zip file of WB 2.13 with the call in the browser?

--- Code: ---http(s)://yourdomain.tld/unzip.php
--- End code ---

--- End quote ---
Yes


--- Quote from: hgs on October 31, 2021, 08:08:26 AM ---3. You have logged in as superadmin with the call in the brwoser?

--- Code: ---http(s)://yourdomain.tld/admin
--- End code ---

--- End quote ---
As far as I know, yes. I can't access the user page to check the ID.


--- Quote from: hgs on October 31, 2021, 08:08:26 AM ---4. Then a link to the update-script should have appeared.
Was that the case?
--- End quote ---
Yes


--- Quote from: hgs on October 31, 2021, 08:08:26 AM ---Because only this administrator is authorized to start the upgrade-script.

Did the updrade-script run through without any red text output?
--- End quote ---
Yes, at least as far as I remember.


changed for better readability

Navigation

[0] Message Index

[#] Next page