WebsiteBaker Support (2.11.x) > General Help & Support

Unable to install

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msfrog:
I'm trying to install the latest version 2.11.0 Rev 78. But whenever I click Install, I end up with the same error:
Error: [048] Access denied for user 'xxxx'@'localhost' (using password: YES)

The credentials are correct, I checked it at least 10 times and logged in via mysql command line tool. The log files are of no help, php.log doesn't show anything regarding this problem and mysql.log just repeats the same error I see on the screen. I'm out of ideas now. Can anyone help?

PHP version: 7.0.25-0ubuntu0.16.04.1
MySQL version: 5.7.21-0ubuntu0.16.04.1 - (Ubuntu)

dbs:
Hi, you are sure that localhost is the right host?
Some hoster have there another host.

msfrog:
Since this is my own server... Yes, I'm sure about that. But thank you for the suggestion.

Gast:
Error: [048] Access denied for user 'xxxx'@'localhost' (using password: YES)

is not a WB-Error message, it come's directly from the SQL-Server and means, that you use the wrong datas for this database (Host, Username, Password)

msfrog:
I know this error comes from MySQL. But I retyped it a lot and checked it on the command line - the data is definitely correct. I still had the install files from 2.10.0 and just tried it, this works. So I suppose there must be something wrong with the files from 2.11.0. Maybe the password is not given to the MySQL server correctly?

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